Published Articles

Gary has written numerous articles for professional magazines and journals. A sample of the articles is shown below in several major claims management categories. Gary’s articles in Claims magazine can also be found at PropertyCasualty360°.

• General Topics
• "Plant Closing: Lock the Doors and Throw Away the Key", Risk Management, Apr. 1996, pp. 83 – 89.
• "8 Corporate Claims Management Fundamentals", Claims magazine, Dec. 2013, and PropertyCasualty360 (PC360).
• "Using More of What’s Already ‘In the Box’", Claims magazine, Mar. 2014, and PC360.
• "Don’t Swim With The Shirks", Claims magazine, May 2014, and PC360.

• "Avoiding ‘Malfunction Junction’ in Claims Management", Claims magazine, Jul. 2014, and PC360.
• "Stuck on an unusual workers’ comp claim? Don’t give up until you read this." Claims magazine, Oct. 2014, and PC360.
• "The Value of Accountability in Claims Management", Claims magazine, Nov. 2014, and PC360.
• "Don’t Run Your Claims Management on Autopilot", Claims magazine, Feb. 2016, and PC360.
• "There’s a Coverage Gap with that App", Claims magazine, Apr. 2016, and PC360.
• "Workers' Compensation & Return to Work Programs: 3 Reasons for Failure and How to Overcome Them (Part 1)", Public Risk Management Association, Jan 2017
• "Workers' Compensation & Return to Work Programs: 3 Reasons for Failure and How to Overcome Them (Part 2)", Public Risk Management Association, Mar 2017
• "Loss Control: A Claims Perspective", Public Risk Management Association, Aug 2017
• Catastrophes
• "Planning for Catastrophes", Claims magazine, Apr. 2015, and PC360.
• Claims Audits
• "Claims Auditing is a Springboard to Cost Reduction", Claims magazine, Sept. 2013, Workers’ Comp Watch", Aug 2013, and PC360.
• "Fast-Track Resolution, Indemnification with Property Claims Audits", Claims magazine, Oct. 2013, and PC360.
• "The ‘Split Personality’ of Liability Claims", Claims magazine, Nov. 2013, and PC360.

• Cost Allocation
• "Insurance and Claims Cost Allocation", The Journal of Workers’ Compensation, Fall 2002, Vol.12, No.1, pp. 30 – 42.
• Fraud
• "3 Most Common Types of Workers’ Comp Fraud", Claims magazine Dec. 2014, BenefitsPro on 11/13/14, and PC360.
• Litigation Management
• "A Proactive Approach to Reducing Claims Litigation", Claims magazine, Jul. 2016, and PC360.
• Processes & Procedures
• "Claim Process Flows: How They Affect Claims Outcomes," Public Risk magazine, March 2014.
• Reserving
• "A Risk Manager’s Guide to Claims Reserving", The John Liner Review, Summer 2004, Vol. 18, No. 2, pp. 62 – 73.
• "Under Pressure: The Temptation to Reduce Reserves Can Increase in a Poor Economy", Claims magazine, Feb. 2010, and PC360.
• Self Administration
• "The Pros and Cons of Self-Administration", The Journal of Workers’ Compensation, Spring 2003, Vol. 12, No. 3, pp. 50 – 62.
• Systems & Data Analysis

• "Great Expectations: Successful System Implementations Require Clear Communication", Claims magazine, Dec. 2008, and in PC360
• "Abundant Claim Information: Boon or Bane?" The John Liner Review, Summer 2010, pp. 47 – 51.
• "To Foster Claims Excellence, Begin with the Right Metrics", Claims magazine, Feb. 2014, and PC360.
• "It’s the Data, Stupid!" Claims magazine Aug. 2014, and PC360
• "Metrics for Improved Claims Outcomes", Public Risk magazine, Sep. 2014
• TPA Evaluation & Selection
• "The ABCs of TPAs: Selecting Your Company’s Third Party Administrator", The Journal of Workers’ Compensation, Summer 2004, Vol. 13, No. 4, pp. 61 – 70.
• "Top 10 Characteristics to Look for in Your Claims Administrator", Claims magazine, Jan. 2014, and PC360.
• Telecommuting
• "Out of Site", Risk & Insurance, Aug. 1994, p. 22
• Transportation Industry
• "5 Solutions for Workers’ Comp Challenges in the Trucking Industry", Claims magazine, Feb. 2015, and PC360.
• Training
• "Claims Ethics" Claims magazine, Jan. 2015, and PC360
• "Practice Makes Perfect – The Role of Employee Training", Claims magazine, Jan. 2016, and PC360.